Outlander 4×4 respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase 4WD accessories, arrange installation services or contact our team.
We handle personal information in accordance with the New Zealand Privacy Act 2020.
1. Information We Collect
Depending on how you interact with us, we may collect:
Personal and contact information
- Full name
- Email address
- Phone number
- Billing and delivery addresses
- Business or company name, where applicable
Order and transaction information
- Products purchased
- Order numbers and transaction history
- Payment status and payment method information
- Delivery and collection preferences
- Returns, refunds and warranty enquiries
Vehicle and installation information
- Vehicle make, model and year
- Relevant vehicle specifications
- Accessories or modifications requested
- Workshop bookings and installation details
- Information needed to confirm product compatibility
Website usage information
- IP address
- Browser and device information
- Pages visited
- Website interactions
- Referring websites
- Cookies and analytics information
We aim to collect only the information reasonably necessary for our business activities.
2. How We Collect Personal Information
We may collect information when you:
- Browse or shop on our website.
- Place an order.
- Request a product quotation.
- Contact us by phone, email or online form.
- Book a fitting or installation service.
- Subscribe to our newsletter.
- Submit a dealer or trade enquiry.
- Request a return, exchange or warranty assessment.
We may also receive information from third-party service providers where permitted by law.
Where applicable, we will explain the purpose of collection, who may receive the information, whether providing it is optional or required, and the consequences of not providing necessary information.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders.
- Arrange shipping and delivery.
- Confirm product availability and compatibility.
- Manage workshop fitting appointments.
- Respond to enquiries.
- Process payments and refunds.
- Manage warranty claims and returns.
- Provide customer support.
- Send order confirmations and service updates.
- Maintain business and financial records.
- Improve our website, products and services.
- Detect fraud and protect website security.
- Meet legal and regulatory obligations.
We will only use personal information for lawful purposes consistent with the circumstances in which it was collected, or as otherwise permitted by law.
4. Online Payments and Finance Providers
When you make a purchase, payment information may be processed through secure third-party payment services.
These providers may collect and process information necessary to authorise payments, prevent fraud and manage transactions.
Where interest-free payment or finance options are available, the relevant finance provider may collect additional information directly from you.
Applications, approval decisions and repayment arrangements are subject to that provider’s own terms and privacy policy.
We do not require customers to provide full card details through our general contact forms.
5. Shipping and Delivery Information
When you place an order requiring delivery, we may share necessary information with courier companies, freight providers and delivery partners.
This may include your name, delivery address, contact number and relevant order information.
We share only the information reasonably necessary to arrange and complete delivery.
6. Workshop Bookings and Installation Services
If you request professional fitting or installation, we may collect vehicle and booking information to help us:
- Assess product compatibility.
- Prepare quotations.
- Arrange installation appointments.
- Coordinate product availability.
- Communicate about work undertaken.
- Maintain relevant service records.
Where necessary, information may be shared with authorised service providers involved in fulfilling the agreed service.
7. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing, we may contact you with:
- Product announcements.
- Special offers and promotions.
- New accessories.
- Company updates.
- Other relevant Outlander 4×4 information.
We send electronic marketing communications in accordance with the Unsolicited Electronic Messages Act 2007 and other applicable requirements.
You can unsubscribe from marketing emails using the unsubscribe link provided or by contacting us directly.
Unsubscribing from promotional messages does not prevent us from sending important transactional communications relating to your orders or bookings.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, remember preferences and understand visitor behaviour.
These technologies may help us:
- Maintain shopping cart functionality.
- Improve website performance.
- Understand how visitors navigate our website.
- Measure website traffic and engagement.
- Protect against misuse and unauthorised activity.
- Measure marketing effectiveness where applicable.
We may use third-party services, including Google Analytics and other website technologies.
You can manage cookies through your browser settings and any cookie controls provided on our website.
Disabling certain cookies may affect website functionality.
9. Sharing Personal Information
We may share personal information with trusted third parties where reasonably necessary and permitted by law.
These may include:
- Payment processing providers.
- Finance and instalment payment providers.
- Courier and freight companies.
- Website hosting and technical support providers.
- Customer management and communication platforms.
- Analytics and marketing service providers.
- Installation or service partners.
- Accountants, professional advisers and regulators where appropriate.
We do not sell personal information as part of our ordinary business activities.
Third parties may have their own privacy obligations and policies.
10. Overseas Storage and Disclosure
Some third-party technology or service providers may store or process information outside New Zealand.
Where we disclose personal information to overseas recipients, we will comply with applicable requirements under the Privacy Act 2020, including Information Privacy Principle 12 where it applies.
This may involve assessing the safeguards provided by the recipient, relying on applicable legal protections or obtaining appropriate authorisation.
11. Information Security
We take reasonable steps to protect personal information from:
- Unauthorised access.
- Loss or misuse.
- Unlawful disclosure.
- Unauthorised alteration.
- Other security risks.
Security measures may include access restrictions, technical safeguards and appropriate security practices for third-party systems.
Although we take reasonable precautions, no internet-based system can be guaranteed completely secure.
12. Information Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions and provide services.
- Manage customer relationships.
- Address warranty and product enquiries.
- Maintain legally required business records.
- Resolve disputes.
- Meet applicable legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
13. Accessing and Correcting Your Information
Under the Privacy Act 2020, you may request access to personal information we hold about you and ask us to correct inaccurate information.
Please contact us using the details below.
We may need to verify your identity before responding to a request.
Requests will be handled within the timeframes required by law.
14. Privacy Complaints
If you have concerns about how we collect, use or protect your personal information, please contact us.
We will review your complaint and respond in accordance with our legal obligations.
If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.
Website: www.privacy.org.nz
15. Third-Party Websites
Our website may contain links to third-party websites, finance services or other external platforms.
These websites may operate under their own privacy policies.
We recommend reviewing the applicable privacy terms before providing personal information to third-party services.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business activities, technology, legal obligations or website functionality.
Updates will be published on this page with a revised effective date.
17. Contact Us
For privacy enquiries, requests or complaints, please contact:
Outlander 4×4
Privacy Officer: Outlander 4×4 Privacy Contact
Email: sales@outlander4x4.co.nz
Phone: +64 21 0265 9173
Address: 14c Ryan Place, Manukau City Centre, Auckland 2104
Website: www.outlander4x4.co.nz
