Terms of Service
Welcome to Outlander 4×4.
These Terms of Service govern your use of our website, the purchase of our products and the booking of installation services.
By placing an order or booking a service with Outlander 4×4, you agree to the applicable terms outlined below.
Please read these terms carefully before completing a purchase.
1. About Outlander 4×4
Outlander 4×4 is a New Zealand business supplying 4WD accessories and related installation services.
Our product range includes bull bars, rear bars, roof racks, lift kits, snorkels and other vehicle accessories for selected 4WD makes and models.
References to “we”, “our” and “us” mean Outlander 4×4.
References to “you” and “customer” mean the person or organisation accessing our website, purchasing products or booking services.
2. Website Use
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our systems.
- Interfere with website security or functionality.
- Upload malicious software or harmful material.
- Use our website in ways that infringe the rights of others.
We may restrict access where reasonably necessary to protect our website, customers or business.
3. Product Information
We aim to provide accurate product descriptions, images, specifications and compatibility information.
Product photographs may be illustrative, and minor differences in appearance may occur.
Customers should carefully review product details before ordering, including:
- Vehicle make and model.
- Model year and generation.
- Product specifications.
- Relevant fitment requirements.
- Compatibility with existing vehicle accessories or modifications.
Please contact our team if you are unsure whether a product is suitable for your vehicle.
Nothing in this section limits our obligations to supply goods that match their descriptions or meet applicable consumer guarantees.
4. Vehicle Compatibility
Our accessories are designed for specified vehicle applications.
Compatibility may depend on the vehicle’s year, trim level, factory configuration or existing modifications.
Customers are responsible for providing accurate vehicle information when placing orders or requesting fitting services.
Where we recommend or confirm a product’s suitability for a particular purpose, our obligations under applicable consumer law remain in force.
We recommend seeking professional advice before installing accessories that may affect vehicle safety, suspension, handling or regulatory compliance.
5. Pricing and GST
Unless otherwise stated, website prices are displayed in New Zealand dollars (NZD) and include applicable Goods and Services Tax (GST).
We aim to ensure prices are accurate and clearly displayed.
If an obvious pricing error occurs, we will contact you before accepting or fulfilling the affected order.
Any additional charges for installation, custom work or other services will be confirmed before the relevant services are agreed.
6. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
An automated order acknowledgement does not necessarily mean that an order has been accepted.
An order is accepted when we confirm acceptance or dispatch the products, as applicable.
If we cannot fulfil an order because of an unavailable product, an obvious error or another legitimate reason, we will contact you to discuss the available options.
Where payment has been taken for an order we do not accept, we will arrange a refund.
We will not substitute materially different products without your agreement.
7. Payments
Payment is required in accordance with the options presented at checkout or otherwise agreed with our team.
Available methods may include online card payments and third-party instalment or finance options.
Third-party payment providers may apply their own terms, eligibility requirements and approval processes.
Outlander 4×4 is not responsible for independent finance approval decisions made by third-party providers.
8. Shipping and Delivery
We offer shipping within New Zealand in accordance with our Shipping Policy.
Delivery estimates depend on product availability, destination and freight requirements.
Some larger items may require specialised freight handling.
For further information, please refer to our Shipping Policy.
Our delivery obligations remain subject to applicable New Zealand consumer law.
9. Product Availability and Backorders
Product availability may change without notice.
If an item is unavailable, delayed or subject to backorder, we will provide relevant information about the expected supply timeframe.
Customers may be offered an alternative product, revised delivery arrangement or refund where appropriate.
Your statutory rights regarding delays and non-delivery remain unaffected.
10. Professional Fitting and Installation
Outlander 4×4 offers installation services for eligible 4WD accessories.
Installation availability depends on the product, vehicle compatibility and workshop capacity.
Where fitting is requested:
- Our team may require vehicle details before confirming a booking.
- Installation costs will be communicated before work is agreed.
- Booking dates are subject to confirmation.
- Additional work identified during installation will be discussed before it is undertaken.
- Customers must disclose relevant vehicle modifications that may affect the work.
We aim to provide installation services with reasonable care and skill.
Nothing in these terms excludes or limits any applicable consumer guarantees relating to services.
11. Workshop Bookings and Cancellations
Customers should contact us as early as possible if they need to cancel or reschedule an installation appointment.
Cancellation or rescheduling fees may apply where these are reasonable, lawful and disclosed before the booking is confirmed.
Any agreed deposits, special-order items and work already undertaken will be handled according to the applicable booking arrangements and New Zealand law.
Where we need to reschedule an appointment, we will contact you to arrange a suitable alternative.
12. Product Installation and Safety
Certain accessories may affect vehicle weight, dimensions, handling, suspension or safety systems.
Some modifications may require inspection, certification or compliance with applicable New Zealand vehicle standards.
Products should be installed according to relevant manufacturer instructions and legal requirements.
Customers are responsible for ensuring their vehicle remains legally compliant, subject to any specific obligations undertaken by Outlander 4×4 as the product supplier or installer.
Professional installation may be recommended for safety-critical accessories.
No general statement about product safety or certification should be interpreted as confirmation that a particular accessory is approved for every vehicle.
13. Returns, Refunds and Exchanges
Returns and refunds are managed in accordance with our Refund Policy and applicable New Zealand consumer legislation.
Our voluntary change-of-mind return conditions are separate from the rights customers have under the Consumer Guarantees Act 1993.
For more information, please refer to this page.
14. Warranties and Consumer Guarantees
Our products may include manufacturer warranties against specified defects.
Warranty terms may vary depending on the product and manufacturer.
For goods and services supplied to consumers, applicable rights under the Consumer Guarantees Act 1993 apply independently of voluntary warranties.
Where a product or installation service does not meet applicable consumer guarantees, customers may be entitled to a remedy.
Nothing in these terms excludes, restricts or modifies consumer rights that cannot lawfully be excluded or limited.
15. Trade and Dealer Customers
Businesses interested in purchasing products for resale or trade use may contact us regarding dealer arrangements.
Separate written dealer or trade agreements may apply.
Where goods or services are acquired for business purposes, any proposed contracting out of the Consumer Guarantees Act or relevant Fair Trading Act provisions must comply with the applicable statutory requirements, including any requirements for a written agreement and fairness.
16. Intellectual Property
Website content, including our branding, text, product photographs, graphics, logos and other materials, is owned by Outlander 4×4 or its licensors unless otherwise stated.
You may use the website for legitimate personal or business purchasing purposes.
You must not reproduce, distribute or commercially exploit protected website content without appropriate permission, except where permitted by law.
17. Third-Party Services
Our website may include third-party payment services, finance applications, maps and external links.
These services may be governed by their own terms and privacy policies.
We are not responsible for independent third-party services beyond our obligations under applicable law.
18. Limitation of Liability
To the extent permitted by New Zealand law, Outlander 4×4 is not responsible for losses caused solely by circumstances outside our reasonable control.
Nothing in these terms excludes liability that cannot lawfully be excluded, including applicable rights and remedies under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Any exclusion or limitation of liability is subject to those legal requirements.
19. Privacy
We collect and handle personal information in accordance with our Privacy Policy and applicable New Zealand privacy legislation.
Our Privacy Policy is available at this link.
20. Changes to These Terms
We may update these Terms of Service from time to time.
Updated terms will be published on our website with a revised effective date.
Changes will not retrospectively remove rights or obligations arising from an existing order or agreement unless legally permitted and appropriately agreed.
21. Governing Law
These Terms of Service are governed by New Zealand law.
Any disputes will be addressed in accordance with applicable New Zealand legislation and relevant dispute resolution processes.
22. Contact Information
For questions about our products, orders, installations or these terms, please contact:
Outlander 4×4
Email: sales@outlander4x4.co.nz
Phone: +64 21 0265 9173
Address: 14c Ryan Place, Manukau City Centre, Auckland 2104
Website: www.outlander4x4.co.nz
