At Outlander 4×4, we aim to make ordering your 4WD accessories simple and convenient. We offer free shipping across New Zealand, with delivery options for everything from smaller accessories to larger items such as bull bars, rear bars and roof racks.
Free Shipping Across New Zealand
We offer free shipping on orders delivered within New Zealand, including oversized accessories.
Our free shipping service covers standard delivery to residential and commercial addresses, including rural locations.
Currently, we do not offer international shipping through our website.
Order Processing and Dispatch
Orders for in-stock products are generally processed and dispatched within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will normally be processed on the next business day.
If a product is unavailable or requires additional time to prepare, our team will contact you with an estimated dispatch date.
Estimated Delivery Times
Delivery times vary depending on your location, product size and freight requirements.
Our estimated delivery timeframes after dispatch are:
- Auckland: 1–2 business days
- North Island: 2–3 business days
- South Island: 3–5 business days
- Rural locations: Please allow an additional 1–2 business days
These are estimates rather than guaranteed delivery dates. We will let you know if we become aware of a significant delay.
Oversized and Heavy Products
Certain 4×4 accessories, including bull bars, rear bars and roof racks, may require specialised freight services.
These products may be delivered on pallets or in protective packaging to help prevent damage during transport.
For larger deliveries, someone may need to be present to receive and sign for the goods.
Please ensure your delivery address is accessible for freight vehicles and that suitable arrangements are available to receive larger items.
Workshop Collection
Customers may arrange to collect eligible orders from our Auckland workshop.
Please contact our team or select workshop collection at checkout, where available.
Wait for confirmation that your order is ready before arranging collection.
Workshop collection is subject to product availability and collection arrangements.
Orders Requiring Professional Fitting
If you have arranged professional installation through Outlander 4×4, we can coordinate the delivery of your accessories to our workshop ahead of your fitting appointment.
Our team will confirm the installation arrangements and any applicable fitting charges separately.
Backorders and Unavailable Products
Some products may occasionally be unavailable due to stock levels or supplier delays.
If an item is on backorder, we will advise you of its expected availability and available options before proceeding where appropriate.
If we are unable to supply an accepted order within the agreed timeframe, we will discuss a suitable alternative or refund, in accordance with your legal rights.
Damaged or Incorrect Deliveries
We take care to ensure products are appropriately packaged before dispatch.
If your order arrives damaged or you receive an incorrect item:
- Take clear photographs of the packaging and product.
- Keep the packaging where reasonably possible.
- Contact our team with your order number and a description of the issue.
We encourage customers to report visible freight damage within 48 hours so we can investigate promptly.
This requested reporting timeframe does not limit your rights under the Consumer Guarantees Act 1993.
Where required by law, we will arrange an appropriate remedy, including applicable return freight costs.
Delivery Delays and Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us.
We will investigate the delivery status with the relevant freight provider and assist with resolving the issue.
Outlander 4×4 remains responsible for meeting its applicable legal obligations relating to delivery.
Contact Us
For questions about shipping, delivery, collection or order tracking, please contact:
Outlander 4×4
Email: sales@outlander4x4.co.nz
Phone: +64 21 0265 9173
Website: www.outlander4x4.co.nz
Your Consumer Rights
Nothing in this Shipping Policy limits or excludes any rights available to consumers under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand legislation.
